Technical
If you have forgotten your password, you can reset a new password, please click the Forgot your password link next to the login button and follow the instructions. Please contact us if you continue to experience problems.
Yes you can very easily change your email address, please log into your account using your current email address, and click on Edit Email Address/Password under Account Details. Once you’ve made your changes, please continue and your email address changes will be saved.
You must sign into your account before you can shop with us if you have created an account with us, or if you want to see or track your orders. If you receive a message that says your email address/password isn’t recognised, follow the steps below:
- Make sure you are using the same email address and password you registered with.
- If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
- If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
- If after this you still can’t sign in, contact our Customer Care Team giving as much detail as you can about the issue and of any error messages you get and what you’ve done so far to try to resolve it.
If you no longer wish to subscribe to Happy Days Factory newsletters, Email promotions, you can unsubscribe simply by clicking on the unsubscribe link in one of our newsletters. Please note, once you unsubscribe, it can take up to 7 days for the change to take effect. If you change your mind later and want to subscribe to our newsletters again, please get in touch with our Customer Care Team here.
If your payment has been declined/not accepted, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order we suggest checking the following:
- Check the card details make sure the information is correct, e.g. the expiry date or your billing address.
- Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
- Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them or contact your bank.
- If you’ve checked all of the above, try paying with another card.
If you’ve tried all these and are still having problems, click here to contact our Customer Care Team with as many details as you can about the issue – including any error messages you receive and we’ll try to resolve it as soon as we can.
Delivery
Delivery date is not a guarantee, and that delivery can take up to 1-2 working days. during busy periods Christmas, Valentines Day, Mothers Day this can be further delayed by another 1-2 working days.
Delivery is tracked 24 for all orders on Happy Days Factory.
All our products are delivered first class tracked 24 straight into the Royal Mail system and will be delivered within one (1) – two (2) working days.
Please remember that first class items are not guaranteed next day delivery. Whilst we expect 90% of our products to arrive the next working day, it may take longer to arrive, particularly during peak periods (i.e. Valentine’s Day, Mothers Day, Easter, Christmas etc.
All products are delivered by first class tracked Royal Mail may not need to be signed for by the recipient.
ALL deliveries will be made between 07:00 and 21:00 Monday – Saturday (excluding Sundays and Bank Holidays).
You will need to place your order by 17:00 Monday – Friday so it can be dispatched on that day.
Our delivery carrier, Royal Mail will provide a delivery tracking number, this will be sent to your mobile or email address provided at the time of booking, and we are unable to control the delivery process. However, we will do whatever we can to rectify and investigate any problems caused by delayed delivery or undelivered items.
Someone needs to be in when your parcel is due to be delivered as we may need a signature. Don’t worry if you aren’t as our carrier usually tries to deliver more than once. Alternatively they will leave a card confirming they have either left it with a neighbour, left it in a safe place, when they will try to redeliver or give you details on how to collect it.
If your order has not been delivered within the timescales, please Contact Us. Please remember to include your order number within your message as this will help us speed up the search for your order.
If we're unable to locate your parcel, we will send you a ‘Missing Order Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase.
If an item is missing from your order, please Contact Us and let us know exactly what is wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details.
If we are unable to locate your missing items, we will send you a ‘Missing Order Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase.
Loyalty Points Rewards
Every time you make a purchase on the Happy Days Factory website, we will give you 1% back off all orders. For each individual purchase, cash back rewards will be available to redeem with your next order. This is our way of saying thank you for choosing to shop with us. Awesome!
Loyalty points rewards are issued at the point of sale, at checkout you will see the amount you qualify for, for your next order, if you have made a previous order, we will tell you at checkout how much cash back you have available to use, you will need to have created an account to participate.
Once you decide what you would like to redeem your Loyalty points rewards for, simply shop any items and add to your basket order. Once you have made all your selections, submit your order, at checkout you can view the amount that will be applied to redeem the Loyalty points rewards available to you. (You will need to login into your Forever Happy Days Factory account).
Yes you can save your Loyalty points rewards, do you do not have to redeem any Loyalty points rewards due with your next purchase, you can save them and use them against future order.
Loyalty points rewards are only redeemable on the Happy Days Factory website, and cannot be exchanged for cash.
Please log into your account to view your Loyalty points rewards balance.
We do not have any time limits as to by when you must redeem your Loyalty points rewards. Customer accounts that are not active for a period of 36 months may be closed without any further notice, so please try and ensure that any Loyalty Points rewards due in your account are redeemed within this period.
Loyalty points rewards are only redeemable on the Forever Happy Days Factory website, and cannot be exchanged for cash.
Returns & Refunds
Yes, perishable products are those that go bad after a short time when harvested.
Unfortunately, in the case of perishable products like flowers you cannot cancel at anytime. Should you wish to cancel prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.
In respect of non-perishable products, you have the right to cancel up to seven (7) working days following the delivery of the goods by notifying us by telephone or e-mail. We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with their price within a reasonable period of the day on which cancellation was given (provided payment has already been debited to your payment card).
It is important to note that flowers are perishable products and we need to be informed of any problem with your order within two business days after the delivery date to give us the best chance of successfully resolving the issue. We will, at our discretion, consider issues raised, but reserve the right to refuse a refund or replacement.
Using the Happy Days Factory Website
You can browse on our website and add items to your basket without creating an account.
Once you've found the items you wish to buy, you can select your delivery day and add to your basket, you can then begin the checkout process. You can go straight to checkout to pay for your goods.
You can also opt to create an account with us so that shopping with us will be even easier. You can retrieve your details and chosen delivery address(es) when placing future orders. You’ll be asked to set up a password to access your account.
When you're ready to complete your order, click the ’place order’ button. Soon after, you'll be sent an order confirmation email.
We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method.
However, you can return any unwanted non perishable items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.
We try hard to accept all returns. Returns to us need to have the original tags still on them but need not be returned to us in the same packaging in which they were delivered to you. However it is your responsibility to ensure that the returned items are packaged well enough that they won’t be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you. If we do not receive the cancelled order back, we may arrange to have it collected at your cost.
If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven't accidently left Caps Lock on.
If you forget your password, you can reset it, by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your spam/junk mail folder in case it makes its way there.
Payment
You can pay using any of the following:
- Visa and MasterCard credit cards
- Visa Debit, Visa Electron, Maestro, Solo and Mastercard debit cards
- American Express card
When you create an account with us you have the option to save your card details. This is not mandatory however it will help speed up the checkout process next time you shop with us. We keep these details absolutely secure for you.
We protect any personal information you provide on a secure server. We also operate a secure SSL 128-Bit Encrypted payment system, so you can be sure your orders are being processed safely.
When in the checkout, you’ll see our VeriSign secure certificate, confirming your data is safe. Depending on which browser you are using, this can be accessed by clicking on the padlock symbol in the address bar (Microsoft Internet Explorer, Google Chrome, Apple Safari).
All LovelyFlora World products include UK Value Added Tax (VAT), where applicable.
We ask your bank for authorisation of your debit/credit card when you place an order with us. If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our florist team.
Please save this confirmation for future reference to check the status of your order.
If you do not receive an order confirmation within an hour:
- Check your spam /Junk email folder
- You may need to add LovelyFlora World emails to your trusted or safe sender’s contacts to ensure you receive our timely communications or newsletters.
Gift Messages
When you are sending flowers you can include your personal message which you can enter when you place your order. The message will printed on a small card, so it should be short and sweet. Be sure to include your name so your recipient knows who is sending the gift as your name is not automatically included.
You can choose not to put your name on the personal message card. Under the Data Protection Act we are bound NOT to reveal your personal details.
Email Newsletter & Promotion Codes
You can subscribe to receive all the latest news and promotions from Happy Days Factory any time by entering your email address at the bottom of our website pages. You can also opt in to our email newsletters when you create an account; just tick the box to sign up. We’ll only send you email newsletters if you ask us to. We’ll never pass your details onto anyone else and you can unsubscribe whenever you like.
You can remove yourself from our email mailing list by clicking on the unsubscribe link at the bottom of the email you receive from us. If you have an online account, you can unsubscribe within My Account.
When placing an order with us, select the items you wish to purchase and enter your promotion code within the promotional code box found in your shopping bag at the bottom of the page. Click the 'apply' button and the relevant discount will be applied to your order.
Your promotion code may have expired. Please check the validity dates and times of the promotion code you are trying to enter.
Customer Services
If you need help placing an order or have any other questions, please contact our Customer Services Team at Contact Us.
Our Customer Service team are available from Monday to Friday: 9am-8pm (UK time).
Your queries are important to us and we aim to respond within the next 24 - 48 working hours but hope that we will be able to help much sooner.