At Happy Days Factory we are committed to being ahead of the game.

Our teams make use of the newest technologies to improve your experience.

Modern, up-to-date browsers allow you to take full advantage of this as well as providing improved security and performance.

Using a deprecated browser will result in a sub-optimal experience where some features may not work as intended.

We recommend that download the latest version of your preferred browser updating your browser.

To make sure you are buying from Happy Days Factory, only purchase products from our official website. If you want to shop from our UK site.

Happy Days Factory USA Launch 2023

At Happy Days Factory We're happy to hear from anyone who has a general query about shopping with us, however if you are contacting us about an order or an account then you do need to be the Happy Days Factory account holder.

We also ask that you use the email address that you registered with us so we can verify your details.

You can change the details on your account at any time in My Account. To make changes to your password, email address, delivery address or payment method, follow these simple steps:

1. Log into your account by clicking on the person icon in the top right-hand corner of the page (or the bottom right-hand corner when using the app).

2. Once you're logged into your account, you can make as many changes to your account information as you'd like:

• Password - When you click 'Change Password' you'll be asked to enter your old password and your new password. 
• Email address - Click 'My Details' and enter the email address you'd like to be contacted on.
• Delivery Address - Select 'Address Book' from the column on the left-hand side and 'Add New Address'. If this is your preferred delivery address, remember to set it as your default.
• Payment Method - When you click the 'Payment Methods' tab, you'll see a list of payment methods already linked to your account. Here you can 'Add a new payment method' and make changes to the payment methods you have linked to your account.
• Contact Preferences - Click 'Contact Preferences' on the left-hand side and you'll be able to select how you'd like to be keep in the loop with our latest exclusives and promotions.

 

3. Once you've made the relevant changes to your account information, remember to click Save.

Any changes you make to your account will not affect the details of any orders you've already placed.

It's worth checking your account every once in a while, just to make sure we have the right details for you.

If you've already got an account with us you can make sure you receive our marketing emails and texts by following these steps:

1. Log into My Account and select Contact preferences.

2. Use the tick boxes to set your preferences for what you'd like us to send you.

All the currencies we offer are available on the website.

Currently we only offer GBP Sterling.

We're sorry to see you go - remember, your Happy Days Factory account is free and enables you to shop easily without having to enter your details each time. Also, your Happy Days Factory account offers regular newsletters and you're able to take advantage of the exclusive discounts and promos on site.

How do I close my Happy Days Factory account?

 If you'd still like to deactivate your Happy Days Factory  account, you'll need to get in touch confirming at least two of the following pieces of information:

• Your date of birth
• Your billing address
• Your registered email address

Once you've confirmed this information, we'll deactivate your account and send you an email to confirm your account has been closed.

What happens if I change my mind?

Don't worry if you change your mind, just get back in touch and let us know you would like to shop with us again and we'll arrange this for you once the above information is confirmed once again.

Alternatively, you can register again with a different email address.

I need a break - how can I unsubscribe from Happy Days Factory  newsletters?

 If you feel like you need a little Happy Days Factory  break, you could try unsubscribing from our newsletters.

You can do this in two ways:

• Clicking on the link at the bottom of any of our emails or through your account. 
• Go to My Account, select Contact Preferences and un- tick the member communication boxes you no longer want to be contact on.

Please note, it can take up to 7 days for the change to take effect.

If you want to receive newsletters again after unsubscribing, you can re -subscribe.

Reached this page while trying to access your account?

If you're still having trouble with the website, we suggest that you try the following:

 1. Delete your cookies

You may need to delete your cookies. A cookie is a small file we store on your computer to let us know who you are next time you visit us.

Please note that if you have added items to your bag or in your 'Saved items' section while not logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history.

On most internet browsers you can delete your cookies using 'Tools' or 'History'.

 2. Restart your browser

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

 3. Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, Mac OSX etc.

 4. Contact Us

If you're still having problems, contact our Customer Care Team with the following information:

• As much detail as you can about the issue
• Screenshots of any error messages you receive
• Which web browser you're using (e.g. Edge, Firefox, Chrome, Safari etc.)
• What you've done so far to try to resolve the issue
  

You must sign into your account before you can shop with us or if you want to see or your orders. If you receive a message that says your email address/password isn't recognised, there are a few things worth checking:

• Make sure you are using the same email address and password you registered with.
• If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
• If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes. 

If your issue isn't password-related, here are a few things you may want to check:

• Make sure that the 'Block all cookies' function is disabled in your browser's settings
• Check that Javascript is enabled in your browser's settings.
• Make sure that you don't have any content blockers installed.
• Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won't be able to access your account.

If, after this, you still can't sign in, contact our Customer Care Team and give them as much detail as you can about the issue, including screen shots of any error message you receive and what you've done so far to try to resolve the issue at hand.

If you've forgotten your password, it's really simple to get back into your account.

1. Head over to our sign in page by clicking here or it can be found in the right hand corner of the screen. 

2. Click the Forgot password? link and enter your email address.

3. We'll then email you a link directly to your registered email address to reset your password.

Having trouble finding the email?

We recommend checking your spam or junk folder if you cannot find the email. Make sure to also check the inbox of any other email address that may be linked to your account. For example, if you have linked a social media account to your Happy Days Factory account  it is worth checking the email address connected to that account as the email could have been sent there.

We're sorry if you're having trouble with our mobile site. 

Most technical issues can be resolved by clearing your browser's cache and cookies . You'll also need to make sure that you accept our cookies.

If you're not sure how to clear your mobile browser's cache and cookies, please see below:

iOS - Safari

If you're using Safari on an iOS device, press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select Clear History and Clear Cookies and Data.

Once you've done this, simply open up Safari again and go to our website.

iOS – Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies.

Once you've done this, simply close and reopen Chrome again and go to our website.
Android

If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen. You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.