Customer Care

We now offer delivery to BFPO addresses on our UK service.

To have your order delivered to a BFPO address, the delivery postcode will need to be in one of the following formats:

• BFPO
• BF
• HA4 6DQ

Your tracking will only update as far as your BFPO office. Once your parcel has been delivered to the BFPO office, you will need to contact the BFPO for any further delivery updates.

Please note: If you have placed multiple orders within a few days of each other and are being shipped to the same delivery address, your orders may be sent in one parcel.

You will be able to see whether they have been shipped together if the tracking information for each of the orders you have placed is the same.

Our Click & Collect service for local customers allows you to have your order ready, so you can collect your order at your convenience, we do not offer a nationwide click and collect service at this current time.

Happy Days Factory currently do not offer a premier delivery subscription service.

We use a large network of couriers to make sure our customers are receiving their orders when they expect them!

Delivery options

Click below to find out more about the delivery services we offer:

·      Standard Delivery

·      Next-Day Delivery

Good to know

We allocate the delivery partner based on the delivery method selected and the value of your order.

All UK delivery options are fully tracked and we'll email you a link to your tracking information once your parcel has been shipped from our warehouse.

You can also track your orders through My Account.

If you have placed multiple orders within a few hours of each other that qualify for free delivery and are being shipped to the same delivery address, your orders may be sent in one parcel. You will be able to see whether they have been shipped together if the tracking information for each of the orders you have placed is the same.

If you provide a valid mobile number on your Happy Days Factory account, our delivery partner will also send you SMS delivery notifications.

Please note, during busy periods some delivery options may not be available. Choose Fastest Delivery at the checkout to get your order as soon as possible.

Place an order before 17:00 (Monday- Friday) to receive it on our Next-Day Delivery option.

What are the basics?

Delivery is excluded on Public Holidays.

Please note, Next Day Delivery may not always be available during busy periods. When it is unavailable, choose Fastest Delivery at the checkout for the quickest option.

How much does it cost?

Next-Day Delivery costs just £3.99.

From 99p for cards only, 1st Class Post.

How can I track my order?

Delivery is fully trackable.

we'll keep you up to date on the progress of your delivery will regular notifications direct to your mobile device.

We'll email you a link to your tracking information once your parcel has been shipped from our warehouse.

What happens on the day of delivery?

Delivery will be attempted between 7:00-22:00. If delivery hasn't been attempted by then, get in touch the following day so we can look into this.

A signature may be required.

If you're not available to take delivery of your parcel, our delivery partner will leave a calling card advising

whether your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.

Depending on the delivery partner, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, just keep an eye on your tracking or for an email from our delivery partner, for the latest updates.

Depending on the delivery partner, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting leave safe.

We aim to meet these delivery times but during busy periods deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services are not available, or that order cut off times need amending and or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Happy Days Factory cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.